It should be easier.
Records and information management software has become too difficult to use. Software should not take days of training to be able to use it.
Modern software should do what it does well with minimal or no training required. 37Signals.com and their simple but useful products are the perfect example of this.
Our goal is to create scalable web based software that does not hinder the ability of the user to get things done. Good design is the key. Web 2.0 does not require a users manual. That is the way it should be.